Payment & Shipping

Shipping costs

We are based in Germany. All orders ship from Germany.

Shipping to...

Germany:

a flat 3,99 Euro. Orders with items exceeding a value of 50,00 Euros enjoy free shipping.

Delivery time is 1 to 3 business days.*

If you opt for additional services like cash on delivery (6,70 Euros) these surcharges are still applied.

All other EU countries:

8,99 Euro for one item in your order.

2,00 Euro for each additional item in the same order. But total of shipping costs will not exceed 16,99 Euros.

One exception: mannequin heads and wig stands – shipping is a flat 17,90 Euro.

Delivery time is 2 o 7 business days.*

World/Outside EU:

9,99 Euro for one item in your order.

2,00 Euro for each additional item in the same order.

One exception: wig stands – shipping is 17,90 Euro for each item.

Delivery time is 5 - 18 days.*

*If paid by bank transfer the delivery may take up additional 2 business days due to the time it takes the banks to process the payment.

Payment / Shipping

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Our Wig Me Up online store offers a wide selection of popular and secure payment options.

Methods of Payment

BANK TRANSFER

The classic bank transfer. After you have completed your order you will receive your order confirmation – your order number and our bank information are listed in this confirmation mail. We will ship your order the same day we receive your payment and you will receive your shipping confirmation.

PAYPAL

Paypal is certainly one of the most popular payment solutions for online shopping, especially for international orders. It is fast, easy and secure. When you have received your payment confirmation from Paypal, you also know that we, the merchant, have received your payment instantly and can prepare your order for shipment. You can select Paypal either directly from the shopping basket or from the list of payment options when you proceed through the check-out.

CREDIT CARD

We accept Visa and Mastercard, American Express, Barclaycard, Diners Club, Discover und JCB. Payment by credit card are a service provided by Paypal and Stripe. Payments through Visa and Mastercard, American Express, Diners Club, Discover und JCB are processed through Stripe. Visa, Mastercard, American Express and additionally Barclaycard are accepted and processed through Paypa (it is not necessary for you to have or open a Paypal account). For credit card payments through Paypal you are redirected to Paypal to enter your credit card details and authorize the payment after confirmation of your order.

Amazon Pay

In the ordering process, you will be redirected to the website of Amazon Pay. In order to process the payment via Amazon, you must be registered with Amazon already. After loggin in you can select the delivery address and payment method stored with Amazon. After confirming your payment, you will be redirected back to our online shop where you can complete the ordering process. Immediately after placing your order, the transaction is carried out automatically by Amazon. You can find more information at https://pay.amazon.de/help/201754210

Google Pay

You can pay with Google Pay during the ordering process. To do this, you must confirm the payment using the "Google Pay" mobile app on a supported device by following the verification steps. Google Pay uses the payment details you have stored in the app for the transaction. You can find more information at https://support.google.com/pay/merchants/answer/6345242?hl=de

Apple Pay

You can pay with Apple Pay during the ordering process. To do this, you must confirm the payment via the "Apple Pay" service on a supported Apple device by following verification steps. Apple Pay uses the payment details you have stored in the Apple Wallet app for the transaction. For more information, see https://support.apple.com/de-de/HT201469

Rechnungskauf & SOFORT-Überweisung (Klarna)

In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options in Germany and Austria. Payment is always made to Klarna:

Invoice/Purchase on Account: The payment period is 30 days from dispatch of the goods. The invoice terms for purchase on account for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.
SOFORT: Your account will be debited immediately after the order has been placed. SOFORT is the direct transfer process of Sofort GmbH - A Klarna Group Company. You pay securely and conveniently with your usual online banking details (PIN/TAN) without registration. The merchant receives a real-time confirmation after the transfer has been completed. This means they can ship stock items immediately.

The use of the invoice/purchase on account method requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you purchase on accoun if offered by KLlarna based on the results of your credit check. Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. General information about Klarna can be found here: www.klarna.com. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection policy for Germany/Austria.

DIRECT DEBIT

Direct debit from your bank account is another service provided by Paypal. In the check-out process please select the Paypal, Credit Card – a window opens and you can check direct debit as your choice of payment. After you have confirmed your order you will be redirected to Paypal’s secure site to enter the details of your bank account and release the payment.

CASH ON DELIVERY (only Germany)

Cash on Delivery (CoD) – or Nachnahme - is a payment option provided by DHL. You pay the order when the mailman delivers the parcel to you or when you pick it up at the post office. Cash on Delivery is still strangely popular – in spite of the rather high fees charged by DHL and usually slightly longer delivery times. Cash on Delivery is only available for customers with a delivery address in Germany. The CoD surcharge is currently at 6,70 Euros.

PRESCRIPTION

You can of course also redeem your doctor's prescription for a wig at peruecken-online.com. We are partners with all health insurance companies in Germany. We take care of the billing with your health insurance company. How you can redeem your prescription with us is explained in detail under the menu item Wigs on Prescription. If you have any questions, you can of course contact us by email (service@vk-event-fashion.com), contact form or by phone (+49 (0)335 41 32 96 15).